Return & Refund Policy

Return & Refund Policy – USAWheelsHub

At USAWheelsHub, we are committed to providing high-quality wheels, rims, and tires. If you are not completely satisfied with your purchase, we're here to help.

1. Return Eligibility

  • Returns are accepted within 30 days of delivery.

  • Returned items must be:

    • Unused

    • Unmounted

    • In original condition

    • Returned in their original packaging

  • Products that have been installed, mounted, or driven on are not eligible for return.

2. Non-Returnable Items

The following items are non-returnable, non-exchangeable, and non-refundable:

  • All wire wheels

  • All spoke wheels

  • Installed or used products

  • Custom or special-order items

  • Clearance or final sale items

Please review your order carefully before purchasing wire wheels or spoke wheels, as these items are considered final sale.

3. Incorrect or Damaged Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery.

  • Please provide:

    • Photos of the product

    • Photos of the packaging

    • A photo of the shipping label

  • After reviewing your claim, we will determine the appropriate resolution, which may include:

    • A replacement

    • A refund (where applicable)

4. Order Cancellations

  • Orders may be canceled within 12 hours of being placed.

  • Once an order has been processed or shipped, cancellation may no longer be possible.

5. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective.

  • The incorrect product was shipped.

For approved eligible returns, we will provide a return shipping label.

6. Restocking Fee

  • A restocking fee of up to 20% may apply to eligible non-defective returns.

  • Original shipping charges are non-refundable.

  • Wire wheels and spoke wheels are exempt from restocking fees because they are not eligible for return.

7. Refund Process

Once we receive and inspect your eligible returned item:

  • Refunds are processed within 5–7 business days.

  • Refunds are issued to the original payment method.

  • Your bank or payment provider may require additional processing time before the refund appears in your account.

8. Fitment Responsibility

Customers are responsible for verifying proper vehicle fitment before placing an order.

If you are unsure about compatibility:

  • Contact our support team before purchasing.

  • Returns due to incorrect fitment may be subject to:

    • Return shipping charges

    • Applicable restocking fees

9. Return Process

To request a return:

  1. Email info@usawheelshub.com.

  2. Include your order number.

  3. Explain the reason for the return.

  4. If your return is approved, our support team will provide return instructions.

10. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us: